Service and accounts
CarrierTrail provides carrier-record lookup, monitoring and private team review for business users. Keep account credentials private and invite only authorized workspace members. Owners manage membership and subscription billing.
Plans and payment
Starter costs $49 USD per month for up to 100 active monitored carriers and 2 members. Team costs $99 USD per month for up to 500 active carriers and 5 members. Stripe displays the total before you confirm payment. Subscriptions renew monthly until cancelled. There is no free trial. An account alone does not grant paid workspace access.
Plan changes
Owners can change plans in Billing. Changes are prorated for the remaining billing period and keep the renewal date. Upgrades may charge the saved payment method immediately and apply after required payment succeeds. Downgrades require usage within the new plan limits; credits apply to the billing balance rather than a cash refund.
Cancellation and payment failures
Use Billing and Manage billing to cancel renewal before the next charge. Access continues until the paid period ends. Unpaid or cancelled subscriptions do not receive monitoring access or change alerts. Saved workspace records are retained under the current data-handling policy; cancellation does not delete them. Contact support about billing errors or a refund request; mandatory rights under applicable law remain unaffected.
Use of source data
Public records may be delayed, incomplete or incorrect. CarrierTrail presents evidence, not a guarantee of authority, insurance coverage, safety, capacity or absence of fraud. Check official sources and your shipment requirements before making a decision. Do not use private workspace features to publish unsupported allegations about carriers.
Support and changes
Use the contact form for support, billing questions and data-display corrections. No response-time or uptime guarantee is included in these monthly plans. Material changes to an existing paid plan will be communicated before they apply.