Public source records
We import selected public FMCSA records to support lookup, monitoring and directory pages. The free lookup shows company identity, reported location and fleet fields. Directory pages publish aggregate statistics and a limited selection of public company records.
Workspace information
Account email addresses, password hashes, sessions, workspace memberships, watchlists, notes and decisions are stored to provide the private service. Passwords are stored only as one-way hashes. Membership checks restrict workspace access. Pausing a carrier retains its notes and decisions; it does not delete them.
Service providers and browser storage
The service runs on a private server from a hosting provider. Cloudflare handles public HTTPS traffic. Resend processes requested account and alert emails. Stripe processes subscription payments and billing details; CarrierTrail stores customer and subscription identifiers, plan, payment status and the paid access period. Card details are entered on Stripe, not stored in the CarrierTrail database. Necessary cookies support sign-in and protection against forged requests. Cloudflare Turnstile checks signup, sign-in, password recovery and contact submissions for automated abuse. Dashboard fonts are loaded from Google Fonts; the public site uses system fonts. CarrierTrail uses a Google Ads tag to measure visits and three actions attributable to advertising: workspace creation, a completed paid subscription and the first carrier added to a workspace. The tag may receive an ad click identifier and use browser storage. CarrierTrail does not send passwords, payment-card details or customer email addresses to Google Ads, and enhanced conversion matching is disabled. CarrierTrail also uses Google Analytics on the public site to track website performance.
Contact requests and abuse prevention
The contact form stores the email, optional company, request type, message and submission time for review. It does not enroll the sender in marketing emails. Public request limits use a keyed hash of the connecting network address; these rate-limit records are removed after 24 hours when subsequent requests are processed. Hosting and security providers may separately process network request information.
AI assistant connector (MCP)
The free MCP server answers carrier lookups made through AI assistants such as Claude, ChatGPT, Cursor or VS Code. It runs on Cloudflare and reads a copy of the same public company fields as the free lookup, without officer names, phone numbers, email addresses or street and mailing addresses. To apply the daily limit it keeps a keyed hash of the connecting network address, with a key that changes every day, or a random connection identifier, together with a daily count. These records are deleted after two days. It does not store the questions asked or the answers given. Answers are returned to the AI service you connected, and that service handles them under its own terms.
Retention and questions
Workspace records and contact requests are retained until handled through the service’s administrative process. Database backups are normally deleted after 30 days. Use the contact form to ask about your data, request correction or request removal. See the subscription terms for billing and cancellation details.