CarrierTrail product & support

Carrier change monitoring for broker teams

Follow published carrier changes after onboarding and keep the review outcome in your workspace.

Follow changes to saved carriers

Save a carrier by its resolved USDOT identity and keep monitoring active. CarrierTrail compares available source observations over time and surfaces changes for review. Changes appear against the saved carrier so your team can review them.

See what changed

Compare the actual before-and-after source fields or filing rows, including their dates. A changed telephone number, for example, is an observation to investigate through your established process. It is not automatically a fraud label or a reason to reject a carrier. Record both the change and the explanation you confirmed.

Know when a check is incomplete

Census and filing sources have their own publication schedules and can be stale or unavailable. CarrierTrail shows those limits instead of treating a failed check as a clean result. Monitoring is scheduled, not a live guarantee that every real-world change has already reached the public source.

Save the review and next steps

Assign responsibility, record what was checked and save an explicit decision when appropriate. Email alerts are opt-in and require a verified recipient. Pausing monitoring keeps saved history while removing the carrier from active checks; review current observations before resuming it.

Related guidance → · Plans and limits · Help topics

A carrier review from first lookup to follow-up

Illustrative workflow: your team receives a carrier packet. The USDOT matches, but the phone on the packet differs from the reported census phone. That mismatch is a question to resolve, not a fraud verdict.

  1. Find the identity: search USDOT or MC and compare the legal name, address and source date.
  2. Resolve the question: review contact connections and official filings; record the independent confirmation you obtained.
  3. Preserve the decision: save Needs review until the question is resolved, then document the reason for your decision.
  4. Follow later observations: keep the carrier active on the watchlist and enable verified email alerts. A later published change prompts another review.

Daily source checks depend on successful imports and source publication. CarrierTrail does not provide real-time approval, guarantee insurance coverage or share other customers’ rejection decisions.

Start Starter · $49/monthCompare plans and limits

Starter: 100 active carriers and two members. Team: $99/month, 500 active carriers and five members. Paid access starts after confirmed payment.