CarrierTrail product & support

Shared carrier phone and address checks

Examine exact contact overlaps between public carrier records without assuming why they exist.

Start with a reported contact

The workspace compares normalized reported business phone numbers and exact normalized physical addresses. Open each matching record to check its USDOT number and company details. This saves you comparing contact details across records by hand.

What a match does—and does not—tell you

An overlap means the compared source value matches under the normalization rules. It does not establish common ownership, a legal relationship, double brokering or misconduct. Shared offices, agents, related entities and outdated information can all require different follow-up. Addresses written differently may not match.

Check each company separately

Compare each USDOT identity, legal name, DBA and available source dates. Include the matching phone number or address in your note. Verify the explanation using your team’s usual checks.

Keep your team’s notes private

Record the explanation your team obtained and the questions that remain. Your workspace notes and decisions are not published as a public rejection list. Save a decision that describes the evidence relevant to this carrier rather than transferring assumptions from another record sharing the same address.

Related guidance → · Plans and limits · Help topics

A carrier review from first lookup to follow-up

Illustrative workflow: your team receives a carrier packet. The USDOT matches, but the phone on the packet differs from the reported census phone. That mismatch is a question to resolve, not a fraud verdict.

  1. Find the identity: search USDOT or MC and compare the legal name, address and source date.
  2. Resolve the question: review contact connections and official filings; record the independent confirmation you obtained.
  3. Preserve the decision: save Needs review until the question is resolved, then document the reason for your decision.
  4. Follow later observations: keep the carrier active on the watchlist and enable verified email alerts. A later published change prompts another review.

Daily source checks depend on successful imports and source publication. CarrierTrail does not provide real-time approval, guarantee insurance coverage or share other customers’ rejection decisions.

Start Starter · $49/monthCompare plans and limits

Starter: 100 active carriers and two members. Team: $99/month, 500 active carriers and five members. Paid access starts after confirmed payment.